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Operating Procedure Manual (OPM) Transition

This 30-minute eLearning course introduces technical employees of a natural gas company to the company’s wikipedia-like library. The library houses the company’s standard operating procedure manual *  

Storyline 360, Camtasia, Self-Paced eLearning

Audience: Technicians  
Industry: Natural Gas 
Topic: Standard Operating Procedure Manual
Duration:  30 minutes

CHALLENGE

The natural gas company transitioned from a hard copy operating procedures manual to an online libary that houses the OPM. Technicians need to become comfortable with and efficient at navigating the manual. They must be able to quickly locate job specific procedures and policies. The challenge was to create an activity that introduces technicians to the new online libary that is engaging and gives them the opportunity to practice using the manual.

SOLUTION

Create an eLearning course that includes several interactions and multimedia components: short, video clips that simulate navigating the library; knowledge checks sprinkled through out the course to tests the technicians’ understanding of the material; scenario-formatted final quiz with feedback, a drag and drop interaction and hide and show interactions.

Instructional Design Approach: This course was designed using Gagne’s Nine Events of Instruction, which involves gaining the users’ attention, presenting the course objectives, encouraging recall of information related to new content, presenting the content, providing guidance, allowing practice, providing feedback, assessing performance and enhancing retention.

Development Process: The development process followed the ADDIE (analysis, design, development, implementation and evaluation) model. 1) Analysis: Interviewed subject matter experts. Reviewed  existing presentations and documentation. Became proficient navigating OPM library 2) Design: Created the design document, including the course outline. 2) Simultaneously wrote the narration script and created the storyboard. 3) Development: Created a customized, branded Storyline template for the courses. Assembled the content (text, audio, video clips, music and images) in Storyline 360. Recorded the narration with male voice over talent. 4) Edited and dropped narration audio files into Storyline. 5) Implementation: Client distributed course to technicians via company’s learning management system (LMS). 6) Evaluation: Client measures outcome and solicits feedback from audience. 

Multimedia Elements: Course includes text, images, video clips, background music and voice over narration.** Narration provided by professional voice over talent and audio engineering studio. Stock images retrieved from Articulate 360 library. Camtasia was used to record video clips of navigation process.. 

Interactions: Course includes drag and drop interaction, show-and-hide interactions, knowledge checks with feedback and a final quiz. 

RESULT

Positive feedback from client.

* All client proprietary and confidential information has been removed or blurred to preserve privacy and confidentiality. We have replaced the client name, branding, proprietary content and confidential information with generic information. However, we kept the integrity of the basic topic/content, interactions, multimedia elements and quality. 

** Sample course uses text-to-speech narration. Original course delivered to client includes professional voice over narrration.